Maximise conversion of phone calls to patients and improve over the phone communications.
Wellington, NEW ZEALAND
This event has concluded
From: 8:00 AM
Wednesday, 31 August, 2016
To: 4:00 PM
Wednesday, 31 August, 2016
Website
Event Details...
Mishandling phone enquiries could be costing you thousands of dollars
When a prospective patient calls your practice, there is still a lot of work required to get them onboard as a new patient. Without training, inbound calls in a busy practice may often be treated as an unwelcome interruption to the front office’s day.
Maximise conversion of phone calls to patients:
- Build trust and form a relationship before your patient even meets the dentist.
- Approach each phone call with the awareness of the potential value it represents.
Optimise phone conversations:
- Prepare your patients by improving communications over the phone.
- Deal with difficult patients.
- Learn how to take control of conversations with telephone shoppers.
ESSENTIAL HOMEWORK
You are not required to bring along any materials or prepare anything for this course.
Venue for Event...
Amora Hotel Wellington
170 Wakefield StreetWellington 6011
NEW ZEALAND Phone: +64-4-473-3900
Freecall:0800-655-555
www.wellington.amorahotels.com
Event Organiser...
Prime Practice
Level 159-75 Grafton Street
Bondi Junction NSW 2022
AUSTRALIA Phone: (02) 9327-3060
www.primepractice.com.au
