Dental Events

Prevent cancellations and late arrivals to maintain the smooth flow of your practice and keep both patients and your team happy. Equip your team with protocols to manage cancellations efficiently and transform habitual tardiness into punctuality.

Cancellations and late arrivals disrupt operations and incur costs. In this session, we explore:

- Proactive approaches to anticipate, minimise, and address cancellations and 'Fail-to-Attends' (FTAs) using impactful communication tools.

- Effective management of cancellations through clear policies and protocols.

- Strategies to transform late patients into punctual attendees.

Join us to learn how to optimise your practice's efficiency by minimising disruptions caused by cancellations and late arrivals.

This online program runs for 2 consecutive weeks, 2 hours each day. Dates: Thursday 05 & 12 February 2026 Times: 1:00pm - 3:00pm AEDT This course builds self-awareness and purpose while equipping you to lead others with confidence through change and challenge. Created to help clinicians and team members overcome today’s challenges with confidence, this course will help them master: - Self-awareness and emotional intelligence to build trust and clarity of purpose - Practical tools for leading others through change, challenge, and uncertainty - Flexible leadership skills to adapt under pressure while supporting team success Virtual Classroom 1: Know Yourself – Leading from the Inside Out Virtual Classroom 2: Leading Others Through Change and Challenge The online program runs for two weeks and will be delivered online via the Zoom platform with chats, polls and breakout rooms to enhance engagement and specially designed videos that you can watch at your own pace. This program gives the participants several opportunities to skills practice in smaller groups. Each participant must log into their PrimeLearn account and complete the modules in consecutive order, including videos and quizzes to gain access to CPD points and certificates. You must attend both virtual classrooms live, this program doesn't offer a recording of the live sessions.

Transform the way you communicate. Enhance case acceptance with effective patient communication.

Join us Live Online from your Home or Practice

This online version of the unique and world-class patient communication program Primespeak, gives participants the necessary tools to build strong patient-clinician relationships whilst simultaneously enhancing case acceptance.

• Features include chat, polls and breakout rooms to ensure high engagement and interaction

• Skills practice training in small groups

• Access to a video training library for ongoing support

• Bring together the whole clinical team for maximum learning & effectiveness.

The online program runs for three weeks and will be delivered via the Zoom platform, with chats, polls, and breakout rooms to enhance engagement, as well as specially designed videos you can watch at your own pace. This program gives the participants several opportunities to skills practice in smaller groups where the facilitator can split the rooms with the perfect mix of dentists, hygienists and team members.

Each participant must log in to their PrimeLearn account, Prime's e-learning hub, and complete the four modules in consecutive order over three weeks, including videos and quizzes, to gain access to CPD points and certificates. You must attend all 3 virtual classrooms live, this program doesn't offer a recording of the live sessions.

What You’ll Learn

With Primespeak, you’ll discover innovative communication strategies that elevate the patient experience — and boost case acceptance and retention, naturally.

You’ll learn a proven, practical framework to:

• Build trust quickly and comfortably during consultations

• Guide patients to make informed decisions without feeling sold to

• Communicate diagnosis and treatment recommendations ethically

• Reduce stress for both clinician and patient

• Align your entire team’s language so every interaction feels consistent and confident

The online program runs for three weeks, Tuesday 10 - 17 - 24 February 2026 from 9:00am - 1:00pm AEST

This course helps new leaders build business confidence and shift from managing tasks to driving strategic results.

The online program runs for two weeks, Wednesday 11 & 18 March 2026 from 1:00pm - 3:00pm AEDT

Developed for new leaders, this course will help them to:

- Build confidence with business metrics, accountability and feedback

- Shift from managing tasks to leading strategically

- Influence and empower their team for long-term success

Virtual Classroom 1: Lead with Business Confidence

- What Participants Will Learn:

- Which business metrics matter in a dental practice — and why

- How to read, interpret and influence KPIs to link team performance with financial outcomes

- How to give performance feedback using the STAR model (Situation, Task, Action, Result)

- How to be more receptive to receiving feedback for ongoing development

- Ways to balance the fine line between micromanagement and empowering your team

Virtual Classroom 2: Shift from Operational to Strategic Leadership

What Participants Will Learn:

- The difference between operational and strategic leadership in a dental practice context

- Practical tools such as the Strategic Shift Ladder and the 5 Whys Diagnostic Method

- How to build your own leadership identity and pathway

- Mentoring and developing your team as a long-term growth strategy

- How to find and use your strategic voice to influence owners, dentists and colleagues

- How to begin developing your strategic leadership contract to set out your next steps

The online program runs for two weeks and will be delivered online via the Zoom platform with chats, polls and breakout rooms to enhance engagement and specially designed videos that you can watch at your own pace. This program gives the participants several opportunities to skills practice in smaller groups. Each participant must log into their PrimeLearn account and complete the modules in consecutive order, including videos and quizzes to gain access to CPD points and certificates.

You must attend both virtual classrooms live, this program doesn't offer a recording of the live sessions.

Learn how applying Standard Precautions consistently helps break the chain of infection and protects your team and patients. Uncover the ‘why’ behind infection prevention and control and how to build safer, more reliable workflows across your practice.

Course Overview

Maintaining a safe and compliant dental practice is a team effort - every member plays a critical role in Infection Prevention. This session explores how Standard Precautions are foundational to effective infection control and how team-wide consistency is essential to success.

In this session, you’ll learn how applying Standard Precautions consistently across your team helps to break the chain of infection and safeguard both staff and patients.

- Prevention over control: Learn what Standard Precautions involve and how to implement them effectively.

- Consistency is key: Discover where errors can occur and how to build reliable, repeatable workflows tailored to your practice’s needs.

Beyond ensuring safety and well-being, consistent infection prevention also protects your practice’s professional reputation.

Who Should Attend

Dentists, Specialists, Hygienists/Therapists, Practice Owners, Practice Managers, Dental Assistants/Nurses, and Front Office Coordinators.

Learning Outcomes

- By the end of this session, participants will be able to:

- Understand micro-organisms and how they are transmitted - explaining the ‘why’ behind infection control measures

- Define Standard Precautions and explain how each component contributes to breaking the chain of infection

- Identify potential points of failure in applying Standard Precautions and strategies for consistent implementation

- Recognise the critical role that cleaning plays in the overall infection prevention process