Live Online, AUSTRALIA
OnlineLearning
AUSTRALIA - Australian Eastern Standard Time - (UTC +10)
From: 10:30 AM (AEST)
Tuesday, 14 April, 2026
To: 1:00 PM (AEST)
Friday, 17 April, 2026
Designed for Front Office Coordinators and phone-handling team members, this course equips you with essential skills to:
- Increase appointment conversions
- Improve first impressions for new patients
- Build patient and team confidence
- Reduce cancellations and missed appointments
- Boost referrals
Led by Prime Practice experts with over 30 years of experience, this 2.5 hours workshop covers:
- Establishing clear protocols for new patient calls
- Building trust over the phone with 3 key strategies
- Effective handling of difficult questions and objections
- Converting telephone inquiries into loyal patients
- Decrease the number of unanswered calls
- Gather the right information
- Influence patients without them feeling pressured
- Ensure every call reflects the professionalism and care of your practice.
Enroll in Best Practice Phone Skills and optimise your patient experience.
Live Online, AUSTRALIAEvent Details...
Designed for Front Office Coordinators and phone-handling team members, this course equips you with essential skills to:
- Increase appointment conversions
- Improve first impressions for new patients
- Build patient and team confidence
- Reduce cancellations and missed appointments
- Boost referrals
Led by Prime Practice experts with over 30 years of experience, this 2.5 hours workshop covers:
- Establishing clear protocols for new patient calls
- Building trust over the phone with 3 key strategies
- Effective handling of difficult questions and objections
- Converting telephone inquiries into loyal patients
- Decrease the number of unanswered calls
- Gather the right information
- Influence patients without them feeling pressured
- Ensure every call reflects the professionalism and care of your practice.
Enroll in Best Practice Phone Skills and optimise your patient experience.
