Description:

The value of a phone enquiry to your practice is exceptionally high. This course breaks down how to respond to the New Patient Call and teaches the front office team how to maximise conversions of phone calls into appointments.

Agenda:

Part 1 (2.5 hours)

• Protocols that support the new patient call
• The New Patient Call
  • Develop a relationship to build trust
  • Gather information & give information

Learning Objectives:

1. Manage new patient calls successfully through a deeper understanding of their value and implementing protocols that work.

2. Convert patient enquiries into appointments by building trust rapidly.

3. Transform telephone shopper enquiries into new patients

Live Online Training (LOT)

This Live Online Training course is run using an online training software called Zoom. You will be able to see and hear the presenters as well as view their presentation on the screen.

While you won’t need to use your webcam or your microphone, you will be engaged on various topics using the chat tool, question polls and other live online activities!

About Prime ACADEMY

All LOT is supported by the Prime ACADEMY, where you can review upcoming event sessions, pre and post readings, and complete quizzes, surveys and your certificate. 

Come back as often as you wish to review learning, keep your profile updated, reflect on the latest Prime news and connect in the discussion channels.

CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.